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Refund and Returns Policy

At LeatherJE, we strive to ensure your satisfaction with our products. If for any reason you are not satisfied with your purchase, we offer a 30-day refund and returns policy. Please review the details below to understand our policy and the process for returns.

Eligibility for Returns

  • Return Period: You can return items within 30 days from the date you received your order.
  • Condition of Items: Items must be unworn, unused, and in their original condition with all tags and packaging intact.
  • Non-returnable Items: Only regular priced items may be refunded. Sale items cannot be refunded.

Initiating a Return

To start a return, please follow these steps:

  • Contact Us: Email us at info@leatherje.com with your order number and the reason for your return.
  • Receive Instructions: We will respond within 24 hours with detailed instructions for returning your items.
  • Prepare Your Package: Ensure all items are packed securely in their original packaging, including a slip with your order number.

Shipping Your Return

  • Return Address: Send your return package to: 3740 W Dorothea Ct, Visalia, CA 93277, USA.
  • Shipping Method: You may choose any shipping method, but it must include a tracking number. The cost of return shipping is your responsibility unless the return is due to a quality issue or an error on our part.
  • Notify Us: Once you have shipped your return, please email us the tracking number so we can monitor its progress.

Processing Your Refund

  • Inspection: Upon receiving your return, we will inspect the items to ensure they meet our return eligibility criteria.
  • Refund Issuance: If approved, your refund will be processed within 7 days and issued to your original payment method.
  • Non-refundable Fees: Please note that the original shipping fee is non-refundable unless there was an issue with your order.

Exchanges

If you wish to exchange an item, please follow the same process as initiating a return. Once we receive and inspect your return, we will send out the replacement item.

Additional Information

  • Incorrect Return Address: Do not send returns to the address on your package. Always use the address provided in our return instructions.
  • Non-LeatherJE Items: Ensure you do not accidentally include non-LeatherJE items in your return package. We are not responsible for returning such items.

Need Help?

For any additional questions or concerns, please contact us at info@leatherje.com. We are here to assist you and ensure your shopping experience with LeatherJE is enjoyable.

Thank you for choosing LeatherJE!